QClub Wine Club Terms and Conditions

QClub Terms and Conditions

**Effective Date:** 1 June 2024

Welcome to QClub, the exclusive wine club by Quoin Rock Winery. By becoming a member of QClub, you agree to the following terms and conditions, which govern your participation in the club, including access to rewards, benefits, and services. These QClub Terms and Conditions are supplemental to the Terms and Conditions and Privacy Policy contained on our website. Please read these terms carefully.

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1. Membership Eligibility

1.1 Membership in QClub is open to individuals who are at least 18 years of age and a resident of the Republic of South Africa.

1.2 By applying for membership, you confirm that the information you provide is accurate and up to date.

1.3 Membership is personal and non-transferable.

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2. Membership Tiers and Benefits

2.1 QClub offers tiered membership levels, each with specific benefits and rewards. Details of the tiers and their benefits are outlined on the Quoin Rock website and may be updated periodically.

2.2 Benefits may include:

- Priority access to limited-release wines.

- Invitations to member-only events and experiences.

- Reward points redeemable for products or services.

2.3 Quoin Rock reserves the right to modify or discontinue any benefits, rewards, or tier structures at any time, with prior notice to members.

2.4 VIP Tier Expiry:

   - Customers can progress up tiers if they meet the next tier’s entry requirements.

   - Calendar Year: Once a tier is achieved, customers will retain the tier for the remainder of the current calendar year and the following year. Customer tiers will be re-calculated at the start of each year on January 1st. Customers must maintain the entry requirement of their tier every year to keep that tier status.

     Note:

     - Customers can progress up tiers if they meet the next tier’s entry requirements.

     - Customers can remain in the current tier if they meet the current tier’s entry requirement.

     - Customers can be demoted down a tier if they don’t meet the current tier’s entry requirement.

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3. Membership Fees and Payments

3.1 Membership fees, if applicable, will be communicated at the time of registration and are subject to change with prior notice.

3.2 Membership fees are non-refundable, except as required by applicable law.

3.3 Members are responsible for ensuring timely payment of any fees to maintain their membership benefits.

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4. Rewards Program

4.1 Members may earn reward points through eligible purchases and activities as outlined in the rewards program policy.

4.2 Reward points have no cash value, are non-transferable, and are subject to expiration dates as specified.

4.3 Quoin Rock reserves the right to adjust, suspend, or terminate the rewards program at its discretion, with prior notice to members.

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5. Member Obligations

5.1 Members agree to use their membership privileges responsibly and in accordance with these terms.

5.2 Members shall not resell any products or benefits obtained through QClub for commercial purposes.

5.3 Any abuse of membership privileges, including fraudulent activity, may result in suspension or termination of membership.

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6. Termination and Cancellation

6.1 Members may cancel their membership at any time by providing written notice to Quoin Rock.

6.2 Quoin Rock reserves the right to terminate or suspend any membership at its discretion, with notice, for reasons including but not limited to violation of these terms.

6.3 Upon cancellation or termination, any unused reward points or benefits will be forfeited.

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7. Communications

7.1 By joining QClub, members agree to receive promotional and informational communications from Quoin Rock. Members may opt-out of marketing communications at any time without affecting their membership status.

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8. Limitation of Liability

8.1 Quoin Rock is not liable for any loss, damage, or injury arising from membership in QClub, except as required by law.

8.2 In no event shall Quoin Rock’s liability exceed the value of the membership fees paid by the member.

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9. Governing Law

9.1 These terms and conditions are governed by the laws of South Africa.

9.2 Any disputes arising from or related to QClub membership shall be subject to the exclusive jurisdiction of the courts in South Africa.

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10. Amendments

10.1 Quoin Rock reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes via email or the Quoin Rock website.

10.2 Continued participation in QClub constitutes acceptance of any updated terms.

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By joining QClub, you acknowledge that you have read, understood, and agreed to these terms and conditions.